How can I track my order?

Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details. Please get in touch via the ‘Contact Us’ page if you require further assistance.

Can I make changes to my order once processed?

Unfortunately, once an order has been processed online, we are unable to make changes or cancel. This includes Pre-Orders also.

How do I return my order if something is wrong?

You can request a return by emailing shop@mollypipco.com.au or by phoning our store 0493 115 096 during trading hours.

Can I get a refund if I return my order?

No. We only offer exchanges or store credit on returned items.

Do I pay for postage if I return my order?

Yes. The goods are your responsibility until they reach our store. Returns should be sent via registered mail.

Do you have a sizing chart?

Each designer will have their own size chart, should you require further assistance please feel free to call our store 0493 115 096 during trading hours.

What is a pre-order?

A pre-order is an item that has not yet arrived into our store. We release selected styles for pre-order to meet customer demand. An estimated date of dispatch will be included in the product description where it states; it could arrive earlier or later than estimated. If you order any in-stock items with pre-order items your entire order will not be dispatched until your pre-order items arrives into our store.

What does the ‘pick-up’ option mean?

We offer a ‘pick-up’ option for our customers from our store during trading hours. You will be notified via email when your selected ‘pick-up’ order is ready to be collected.

How do I use discount codes?

Only one discount code can be used per order. If you have an existing code during a promotion period, only one can be used - so it is up to you to decide which one to use.

If you forget to use the code when you order, we are unable to refund/credit the difference to you.

Discount codes cannot be honoured outside their given timeframe.